At CarolDox, we are committed to providing high-quality services and ensuring customer satisfaction. However, we understand that there may be instances where a refund is necessary. Please review our detailed refund policy below:
1. Eligibility for Refunds
A refund may be requested under the following conditions:
- If the service delivered does not meet the agreed-upon requirements or quality standards.
- If the service is not delivered within the promised timeframe, without prior communication of delays.
- If the customer cancels the order before the work has started.
2. Non-Refundable Scenarios
Refunds will not be processed under these circumstances:
- If the service is completed and delivered as per the initial agreement.
- If the dissatisfaction arises due to unclear or incomplete instructions provided by the customer.
- If revisions have been requested and delivered, as per the terms of our revision policy.
- For minor discrepancies that do not significantly affect the quality of the final output.
- If the request for a refund is made after 14 days from the delivery of the service.
3. Process for Requesting Refunds
To request a refund, follow these steps:
- Email us at support@ingeniosso.com with the subject line: Refund Request.
- Provide the following details in your email:
- Order ID
- Service details
- Reason for the refund request
- Our team will review your request within 3-5 business days and respond with a resolution.
4. Partial Refunds
In cases where partial work has been completed or delivered:
- A partial refund may be issued based on the percentage of work completed.
5. Timeline for Refunds
- Once a refund is approved, it will be processed within 7-10 business days.
- The amount will be credited back to the original payment method.
6. Contact Us
For any questions or concerns regarding our refund policy, feel free to contact us:
- Email: support@ingeniosso.com
- Phone: +1 (332) 253 5223
At CarolDox, we value our customers and strive to ensure a smooth and satisfactory experience. Let us know how we can assist you further!